Effective Date: 01 November 2026
Last Updated: 01 November 2026
Website: https://starplaza.in
Brand Name: StarPlaza
Operated By: STARPAY TECHNOLOGIES PRIVATE LIMITED

1. Introduction and Acceptance of Terms

Welcome to StarPlaza, an online shopping platform owned and operated by STARPAY TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, online shopping services, product listings, checkout facilities, payment options, order management, and related services.

By accessing our website, creating an account, browsing products, placing an order, or using any available service, you agree to comply with these Terms & Conditions and all applicable policies published on our website.

If you do not agree with these terms, you should discontinue using our website and services.

2. About Our Platform

StarPlaza operates as an online retail and e-commerce platform through which customers can browse, select, and purchase products offered on the website.

Our platform provides facilities including:

• Online Product Browsing and Shopping.
• Customer Account Registration.
• Shopping Cart and Checkout.
• Online Payment Facilities.
• Cash on Delivery, where available.
• Order Confirmation and Management.
• Shipment Tracking.
• Customer Support.
• Return, Replacement, and Refund Assistance.

The Company may work with authorized suppliers, manufacturers, distributors, logistics providers, payment gateways, and other service partners to support its business operations.

3. Eligibility to Use the Website

By using StarPlaza, you confirm that:

• You are legally competent to enter into a binding agreement under applicable Indian law.
• The information provided by you is accurate and complete.
• You will use the website for lawful purposes only.
• You will not misuse the platform or interfere with its operations.
• You will comply with all applicable laws, regulations, and website policies.

Individuals who are not legally competent to enter into contracts should use the website only through a parent or lawful guardian, as permitted under applicable law.

4. Customer Registration and Account Security

Customers may be required to create an account to access certain features of our website.

During registration, customers may be asked to provide:

• Full Name.
• Mobile Number.
• Email Address.
• Delivery Address.
• Other information reasonably necessary for account management.

Customers are responsible for maintaining the confidentiality of their login credentials and account information.

You agree to:

1. Provide correct and updated registration information.
2. Protect your account credentials.
3. Notify us promptly if you suspect unauthorized account access.
4. Avoid sharing your account with unauthorized individuals.
5. Not create accounts for fraudulent or misleading purposes.

StarPlaza reserves the right to restrict or suspend accounts where there is reasonable evidence of fraudulent activity, misuse, unauthorized access, or violation of applicable terms, subject to applicable law.

5. Product Information, Descriptions and Images

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other product-related information displayed on our website are accurate and up to date.

However, certain variations may occur due to:

• Screen resolution and display settings.
• Product photography and lighting.
• Manufacturer packaging changes.
• Product updates or specification revisions.
• Typographical or technical errors.

Product images are provided for identification and illustrative purposes. Actual products may have minor visual variations, provided that the product supplied remains consistent with its material description and applicable specifications.

Customers are encouraged to review product details carefully before placing an order.

6. Product Availability and Inventory

All products displayed on StarPlaza are subject to availability.

Product availability may change due to inventory levels, supplier availability, demand, or operational conditions.

The display of a product on our website does not guarantee that it will remain available until the order is successfully accepted.

If a product becomes unavailable after an order is placed, we may contact the customer regarding cancellation, an appropriate alternative, or a refund of the eligible amount.

Any refund will be handled in accordance with our Refund Policy and applicable laws.

7. Product Pricing, GST and Other Charges

All product prices will be displayed on the website in Indian Rupees (INR), unless otherwise specified.

Prices may include or exclude applicable taxes depending on the manner in which they are displayed. Applicable tax details will be reflected in the checkout or invoice, as required by law.

The final order value may include:

• Product Price.
• Applicable GST and Other Taxes.
• Shipping Charges, where applicable.
• Other charges disclosed during checkout.

StarPlaza reserves the right to correct genuine pricing or listing errors and update product prices from time to time.

However, customers will not be subjected to undisclosed charges after order confirmation.

Where a material pricing error is identified, the Company will handle the affected order in accordance with applicable law and communicate with the customer regarding the available resolution.

8. Order Placement and Acceptance

Customers can place orders by selecting products, providing delivery details, and completing the checkout process.

An order submission or automated order acknowledgement does not necessarily constitute final acceptance of the order.

Order acceptance may be subject to:

• Product availability.
• Successful payment verification for prepaid orders.
• Address and contact information verification.
• Fraud and risk assessment.
• Other reasonable operational checks.

Once an order is accepted, the customer may receive an order confirmation through available communication channels.

The Company reserves the right to decline or cancel orders in legitimate circumstances, including suspected fraud, incorrect pricing, inventory unavailability, or other valid operational or legal reasons.

Where payment has already been collected, eligible refunds will be processed in accordance with the applicable policy and law.

9. Payment Methods and Payment Facilities

StarPlaza may provide customers with multiple payment options, including:

• UPI.
• Debit Cards.
• Credit Cards.
• Net Banking.
• Digital Wallets.
• Cash on Delivery (COD).

The availability of specific payment options may depend on the payment service provider, banking network, transaction eligibility, and technical availability.

Online payment transactions are facilitated through authorized third-party payment gateway providers and relevant financial service partners.

STARPAY TECHNOLOGIES PRIVATE LIMITED operates the StarPlaza e-commerce platform and does not represent itself as a bank or payment gateway provider merely by offering third-party payment options at checkout.

10. Payment Gateway and Third-Party Payment Processing

Online payments made through StarPlaza may be processed by authorized third-party payment gateway providers.

These providers may facilitate payment authentication, transaction processing, payment confirmation, settlement-related services, and transaction status communication, as applicable to their services.

The following conditions apply:

1. Customers must provide accurate payment information through the authorized payment interface.
2. Payment authorization is subject to the customer’s bank, card issuer, UPI application, wallet provider, or relevant payment service provider.
3. A payment initiated by the customer does not automatically guarantee order acceptance.
4. An order will generally proceed to processing after successful payment confirmation.
5. Payment gateway availability may be affected by technical interruptions, maintenance, or banking network issues.
6. Customers may be subject to additional terms and privacy policies of the relevant payment service provider.

StarPlaza does not independently control the authorization decisions of banks, card issuers, UPI applications, or third-party payment service providers.

11. Payment Failure, Pending Transactions and Duplicate Payments

Customers may occasionally experience payment failures, pending transactions, or duplicate payment attempts due to technical or banking issues.

Payment Failure

If a payment fails, the order may remain unconfirmed or pending until the payment status is verified.

Amount Debited but Order Not Confirmed

If the customer’s account is debited but the order is not confirmed, the customer should contact our support team with the transaction reference and order details.

Pending Transactions

Certain transactions may require additional time for confirmation from the payment gateway or financial institution.

Duplicate Payments

If multiple successful payments are made against a single order, customers may contact our support team for transaction verification and eligible refund assistance.

Any eligible refund or reversal will be processed according to the applicable payment provider’s procedures and our Refund Policy.

Customers are advised not to repeat a payment until the earlier transaction status has been checked.

12. Payment Security and Customer Responsibilities

Customers must use only authorized payment interfaces available through the StarPlaza checkout process.

Customers should never share:

• UPI PIN.
• One-Time Password (OTP).
• CVV.
• Debit or Credit Card PIN.
• Internet Banking Password.
• Payment Account Password.

StarPlaza will not request confidential banking credentials through unofficial calls, emails, or messages to process an order or refund.

Customers are responsible for ensuring that the payment instrument used belongs to them or that they have proper authorization to use it.

The Company may investigate suspicious payment activities and take appropriate action in accordance with applicable laws and payment service provider requirements.

13. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, locations, and eligible orders.

COD availability may depend on:

• Delivery PIN Code.
• Product Category.
• Order Value.
• Courier Partner Serviceability.
• Order Verification Requirements.

Customers selecting COD agree to make the required payment at the time of delivery.

Repeated refusal of genuine orders, false delivery information, or misuse of COD facilities may result in additional order verification or restrictions, where legally permissible.

14. Shipping and Delivery

StarPlaza generally aims to deliver products within 7–15 days from successful order confirmation.

Delivery timelines may vary depending on the customer’s location, product availability, courier operations, and unforeseen circumstances.

Free standard shipping is available on eligible orders of ₹499 or above.

Orders below ₹499 may attract applicable shipping charges, which will be displayed during checkout.

StarPlaza does not currently guarantee same-day delivery.

For complete details regarding dispatch, tracking, delivery attempts, and shipment-related matters, customers should refer to our Shipping & Delivery Policy.

15. Order Cancellation, Returns and Refunds

Customers may request order cancellation, returns, replacements, or refunds in accordance with the applicable policies published on StarPlaza.

The relevant policies include:

• Cancellation Policy.
• Return, Replacement & Refund Policy.
• Shipping & Delivery Policy.

All requests will be reviewed based on the order status, product eligibility, payment status, and applicable consumer protection requirements.

Nothing in these Terms & Conditions shall limit a customer’s statutory rights relating to defective products, incorrect deliveries, deficient services, or other legally recognized consumer remedies.

16. Promotional Offers, Discounts and Coupons

StarPlaza may introduce promotional campaigns, discount coupons, special pricing, seasonal offers, loyalty benefits, and other marketing initiatives.

Such offers may be subject to specific eligibility requirements, validity periods, product restrictions, and usage conditions.

Unless expressly stated otherwise:

• Promotional offers cannot be exchanged for cash.
• Certain offers may not be combined with other promotions.
• Coupons may be limited to specific products or customers.
• Offers are subject to availability and the stated campaign conditions.

Promotional terms will be communicated through the relevant website pages or campaign announcements.

Any modification or withdrawal of an offer will be subject to applicable law and commitments already made to customers.

17. Prohibited Activities and Misuse of the Platform

Customers must not use StarPlaza for any unlawful, fraudulent, or unauthorized purpose.

Prohibited activities include:

1. Providing false or misleading information.
2. Attempting unauthorized access to the website or its systems.
3. Using stolen or unauthorized payment instruments.
4. Making fraudulent orders or payment claims.
5. Uploading malicious software or harmful content.
6. Interfering with website security or functionality.
7. Misusing promotional codes or discount facilities.
8. Engaging in activities that violate applicable laws.

The Company may investigate suspected violations and take appropriate action, including order cancellation, account restrictions, or reporting unlawful activity to relevant authorities, where appropriate.

18. Intellectual Property Rights

All website content, including logos, brand names, text, graphics, product-related content, website design, software, and other intellectual property displayed on StarPlaza, is owned by or lawfully used by the Company or its respective rights holders.

No person may reproduce, distribute, modify, publish, copy, or commercially exploit any protected content without prior written permission from the relevant rights holder.

Unauthorized use of intellectual property may result in appropriate legal action.

19. Third-Party Services and External Links

Our website may integrate or link to third-party services, including:

• Payment Gateway Providers.
• Banks and Financial Institutions.
• UPI and Wallet Service Providers.
• Courier and Logistics Companies.
• Website Hosting Providers.
• Analytics and Technical Service Providers.

Such services may operate under their own terms, privacy policies, and operational conditions.

StarPlaza is not responsible for independent services or decisions of third parties beyond the Company’s legal obligations and responsibilities.

Customers should review applicable third-party terms before using external services.

20. Limitation of Liability

STARPAY TECHNOLOGIES PRIVATE LIMITED will exercise reasonable care in operating its e-commerce platform and coordinating relevant services.

To the extent permitted by applicable law, the Company shall not be responsible for losses arising solely from circumstances beyond its reasonable control, including:

• Temporary banking network interruptions.
• Third-party payment service disruptions.
• Courier partner operational delays.
• Internet connectivity issues.
• Unauthorized access resulting from customer credential disclosure.
• Unforeseen events affecting service availability.

Nothing in this section shall exclude or limit liability that cannot legally be excluded, including mandatory consumer rights, statutory obligations, or liability arising from the Company’s own breach of applicable law.

21. Indemnification

Customers agree not to misuse the StarPlaza platform or engage in unlawful activities that may cause harm to the Company or third parties.

To the extent permitted by applicable law, customers may be responsible for direct losses and reasonable legal costs arising from their proven unlawful conduct, fraud, or material violation of these Terms & Conditions.

Nothing in this clause shall impose liability on consumers for exercising legitimate statutory rights.

22. Privacy and Personal Data Protection

Customer information is collected and processed in accordance with our Privacy Policy and applicable data protection laws.

By using the website, customers acknowledge the collection and processing of relevant information for legitimate purposes such as:

• Order processing.
• Payment verification.
• Delivery coordination.
• Customer support.
• Fraud prevention.
• Legal and regulatory compliance.

For detailed information about the collection, storage, use, and protection of personal information, please review our Privacy Policy.

23. Suspension and Termination

StarPlaza reserves the right to restrict, suspend, or terminate access to certain website features or customer accounts where reasonably necessary due to:

• Suspected fraudulent activity.
• Unauthorized transactions.
• Security risks.
• Repeated violations of website policies.
• Legal or regulatory requirements.

Where appropriate, affected customers may be notified and provided an opportunity to resolve the issue.

Any pending customer refunds, statutory rights, or other legal obligations will be handled in accordance with applicable law.

24. Force Majeure

The Company shall not be held responsible for delays or interruptions caused by circumstances beyond its reasonable control, including natural disasters, floods, fires, strikes, government restrictions, public emergencies, transportation disruptions, or major technical failures.

The Company will make reasonable efforts to minimize the impact of such events and restore affected services.

This provision does not remove any mandatory consumer rights or other obligations imposed by law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of StarPlaza shall be handled in accordance with applicable Indian laws and the jurisdiction of competent courts and consumer dispute redressal authorities.

Nothing in this provision shall prevent consumers from exercising any mandatory legal remedy or jurisdictional right available to them under applicable consumer protection laws.

26. Changes to Terms & Conditions

STARPAY TECHNOLOGIES PRIVATE LIMITED reserves the right to revise or update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes in business operations.
• New website features and services.
• Payment service updates.
• Changes in shipping or order procedures.
• Applicable legal and regulatory requirements.

Updated terms will be published on this page with the revised effective date.

Customers are encouraged to review these terms periodically.

27. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain effective to the extent permitted by law.

28. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, Cancellation Policy, and other applicable website policies, constitute the terms governing the use of the StarPlaza platform.

In the event of any conflict, applicable mandatory laws and statutory consumer rights shall prevail.

29. Contact Information

For questions, assistance, complaints, or clarification regarding these Terms & Conditions, customers may contact us through the following official channels:

For faster assistance, customers are requested to mention their Order ID or relevant transaction reference number, wherever applicable.

© 2026 STARPAY TECHNOLOGIES PRIVATE LIMITED. All Rights Reserved.