Effective Date: 01 November 2026
Last Updated: 01 November 2026
Website: https://starplaza.in
Brand Name: StarPlaza
Operated By: STARPAY TECHNOLOGIES PRIVATE LIMITED

1. General Disclaimer

StarPlaza is an online shopping platform owned and operated by STARPAY TECHNOLOGIES PRIVATE LIMITED.

The information, products, services, descriptions, prices, images, and other materials available on this website are provided for general shopping and informational purposes.

We make reasonable efforts to maintain accurate, updated, and reliable website information. However, certain errors, technical inaccuracies, or temporary inconsistencies may occasionally occur.

By accessing or using our website, customers acknowledge that they have read and understood this Disclaimer Policy, together with our other applicable website policies.

2. Product Information and Description Disclaimer

We make reasonable efforts to ensure that product descriptions, specifications, features, and other information displayed on StarPlaza are accurate.

However, product information may occasionally change due to manufacturer updates, supplier information, packaging revisions, or other circumstances.

Customers are advised to review product specifications, features, dimensions, compatibility, and other relevant details before placing an order.

StarPlaza does not intentionally provide misleading product descriptions or conceal material product information.

Nothing in this section limits a customer’s rights relating to defective, incorrect, misrepresented, or materially different products under applicable consumer protection laws.

3. Product Images and Visual Representation

Product images, illustrations, graphics, and promotional visuals displayed on our website are intended to help customers understand and identify products.

Actual product appearance may vary slightly due to:

• Screen resolution.
• Display brightness and colour settings.
• Photography and lighting conditions.
• Manufacturer packaging changes.
• Product model or batch variations.

Such variations will not justify supplying a materially different product from the one advertised.

Customers should refer to the written product specifications for detailed information.

4. Pricing, Taxes and Listing Information

We make reasonable efforts to display accurate product prices, applicable taxes, shipping charges, and other order-related information.

However, occasional technical errors, typographical mistakes, pricing inconsistencies, or outdated listings may occur.

Where an error is identified, we will take reasonable steps to correct the information and communicate with affected customers.

Any action relating to an order affected by a material pricing or listing error will be handled in accordance with applicable law, including the customer’s statutory rights.

Applicable GST and other charges will be disclosed as required during checkout or on the relevant invoice.

5. Payment Gateway and Online Payment Disclaimer

StarPlaza may provide online payment facilities through authorized third-party payment gateway providers.

Available payment methods may include:

• UPI.
• Debit Cards.
• Credit Cards.
• Net Banking.
• Digital Wallets.
• Other supported payment options.

STARPAY TECHNOLOGIES PRIVATE LIMITED operates the e-commerce platform and does not represent itself as a bank, card issuer, payment network, or payment gateway operator merely by providing third-party payment options.

Online payment authorization and processing may depend on:

• The customer’s issuing bank.
• Payment gateway service provider.
• UPI application or participating bank.
• Card network.
• Wallet provider.
• Relevant financial institution.
• Technical and network availability.

StarPlaza does not independently control the authorization decisions of these external payment entities.

6. Payment Failure, Pending Transactions and Refunds

Online transactions may occasionally fail, remain pending, or experience delays due to technical issues, network interruptions, banking systems, or payment service provider processes.

In such circumstances:

• An initiated payment does not automatically guarantee order confirmation.
• A successful payment status may require verification.
• A debit without order confirmation may require transaction reconciliation.
• Duplicate payment claims may require investigation.
• Eligible refunds will be processed in accordance with our Refund Policy and the applicable payment provider’s procedures.

Customers should contact our official support team with relevant order and transaction references for assistance.

Nothing in this section excludes any refund, reversal, or dispute-resolution rights available under applicable laws or payment system rules.

7. Third-Party Service Providers

StarPlaza may rely on external service providers for various business operations, including:

• Payment Gateway Providers.
• Banks and Financial Institutions.
• UPI and Wallet Service Providers.
• Courier and Logistics Companies.
• Website Hosting Providers.
• Cloud Infrastructure Providers.
• Technology and Communication Service Providers.

These providers may operate under their own terms, policies, and service conditions.

StarPlaza does not control all independent operational decisions of third-party providers. However, the Company remains responsible for its own legal obligations and applicable duties towards customers.

8. Shipping and Delivery Disclaimer

We make reasonable efforts to deliver customer orders within the estimated delivery period communicated during checkout or order confirmation.

Our general estimated delivery timeline is 7–15 days from successful order confirmation.

However, actual delivery may vary due to:

• Courier partner operations.
• Transportation conditions.
• Weather disruptions.
• Remote delivery locations.
• Public holidays.
• Product availability.
• Other unforeseen circumstances.

StarPlaza does not currently guarantee same-day delivery.

We will make reasonable efforts to assist customers with delayed, missing, or incorrectly delivered shipments.

9. Website Availability and Technical Interruptions

We aim to maintain continuous access to the StarPlaza website.

However, website availability may occasionally be affected by:

• Scheduled maintenance.
• Server downtime.
• Software updates.
• Network interruptions.
• Technical failures.
• Cybersecurity incidents.
• Third-Party service disruptions.

We do not guarantee uninterrupted or error-free website availability at all times.

The Company will take reasonable steps to restore affected services and minimize operational interruptions.

10. Website Security and Cyber Risks

Although we implement reasonable security measures, internet-based services involve certain inherent risks.

Customers should exercise caution when accessing the website, making online payments, and communicating personal information electronically.

Customers should:

• Use secure internet connections.
• Avoid sharing passwords and OTPs.
• Never disclose UPI PINs or card security credentials.
• Use only authorized payment interfaces.
• Report suspicious communications or unauthorized account activity.

StarPlaza will never request confidential banking credentials through unofficial channels to process an order or refund.

11. External Links and Third-Party Websites

Our website may contain links to external websites, payment platforms, logistics tracking systems, or other third-party services.

These links are provided for customer convenience or service functionality.

StarPlaza does not control the independent content, availability, security practices, or privacy policies of external websites.

Customers are advised to review the relevant terms and privacy policies before using third-party platforms.

12. Promotional Content and Advertising

StarPlaza may publish advertisements, discount offers, promotional banners, product recommendations, and campaign-related information.

Promotional offers may be subject to separate eligibility criteria, validity periods, stock availability, and additional terms.

We make reasonable efforts to ensure that promotional information is accurate and transparent.

Any applicable conditions or restrictions will be disclosed through the relevant offer or campaign details.

13. Customer Reviews and User-Generated Content

Our website may provide facilities for customers to submit reviews, ratings, feedback, or other content.

Such content represents the views of individual users and does not necessarily represent the views of StarPlaza or STARPAY TECHNOLOGIES PRIVATE LIMITED.

We may review or moderate user-generated content in accordance with our platform policies and applicable laws.

Fraudulent, abusive, misleading, unlawful, or otherwise prohibited content may be restricted or removed where appropriate.

14. Professional and Technical Information

Information published on our website is primarily intended to assist customers with shopping and related services.

Unless expressly stated otherwise, product-related information should not be interpreted as professional, medical, financial, legal, or technical advice.

Customers should independently verify specialized product requirements and seek appropriate professional guidance where necessary.

15. Limitation of Disclaimer

To the extent permitted by applicable law, StarPlaza shall not be responsible for losses arising solely from circumstances beyond its reasonable control, including third-party banking disruptions, external service interruptions, or temporary technical failures.

However, nothing in this Disclaimer Policy shall:

• Exclude mandatory consumer rights.
• Remove statutory remedies available to customers.
• Exempt the Company from its own legal obligations.
• Limit liability where such limitation is prohibited by applicable law.
• Authorize misleading advertisements or unfair trade practices.

The Company will address legitimate customer complaints in accordance with applicable legal requirements.

16. Changes to This Disclaimer Policy

STARPAY TECHNOLOGIES PRIVATE LIMITED reserves the right to update, modify, or revise this Disclaimer Policy from time to time.

Any changes will be published on this page with the revised effective date.

Customers are encouraged to review this policy periodically to remain informed about the latest terms.

17. Governing Law

This Disclaimer Policy shall be governed by the applicable laws of India, including relevant consumer protection and e-commerce regulations.

Any disputes arising in connection with this policy shall be addressed in accordance with applicable Indian laws and the jurisdiction of competent authorities.

Nothing in this policy shall prevent customers from exercising their statutory rights or remedies.

18. Contact Information

For questions, concerns, complaints, or clarification regarding this Disclaimer Policy, customers may contact us through the following official channels:

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