Effective Date: 01 November 2026
Last Updated: 01 November 2026
Website: https://starplaza.in
Brand Name: StarPlaza
Operated By: STARPAY TECHNOLOGIES PRIVATE LIMITED

1. Introduction

At StarPlaza, we believe that customer satisfaction is an essential part of a reliable online shopping experience.

We strive to deliver quality products and provide a transparent, convenient, and fair after-sales service to our customers.

This Return, Replacement & Refund Policy explains the conditions, eligibility requirements, procedures, and timelines applicable to product returns, replacements, and refunds for purchases made through our website.

By placing an order on StarPlaza, customers agree to follow the terms outlined in this policy, subject to their rights under applicable consumer protection laws.

2. 10-Day Return Policy

StarPlaza offers a 10-day return window on eligible products.

Customers may submit a return request within 10 calendar days from the date of successful delivery of the product.

A return request may be considered in situations such as:

• Product received in damaged condition.
• Incorrect product delivered.
• Product received with missing parts or accessories.
• Manufacturing defect or functional issue.
• Product significantly different from its description or specifications.
• Other eligible return reasons as determined by the applicable product and return conditions.

All return requests are subject to product eligibility, verification, and the conditions mentioned in this policy.

The 10-day return window does not restrict any mandatory rights available to customers under applicable law.

3. Return Eligibility

To qualify for a return, the following conditions should generally be satisfied:

1. The return request must be submitted within the applicable 10-day return period.
2. The product should be unused and in its original condition, except where inspection or reasonable examination is necessary to identify a defect or issue.
3. Original packaging, tags, labels, manuals, accessories, and other supplied components should be retained wherever applicable.
4. The customer should provide the original order details or a valid order identification number.
5. The return reason should be clearly specified.
6. Supporting photographs or videos may be requested for damaged, defective, or incorrect products.

Products will be evaluated based on the nature of the complaint and applicable consumer rights.

4. Damaged, Defective or Incorrect Products

Customer satisfaction is important to us.

If a customer receives a damaged, defective, incomplete, or incorrect product, they should notify our customer support team as soon as reasonably possible.

Customers may be requested to provide:

• Order ID or Order Number.
• Clear photographs of the received product.
• Photographs of the outer packaging.
• A short video demonstrating the issue, where relevant.
• A brief description of the problem.

After reviewing the complaint, StarPlaza may arrange an appropriate resolution, which may include:

• Product replacement.
• Return and refund.
• Replacement of missing parts or accessories, where available.
• Another appropriate remedy under applicable law.

Where a product is confirmed to have been supplied incorrectly or in a damaged or defective condition, applicable return and resolution costs will be handled in accordance with our policy and applicable laws.

5. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other legitimate restrictions.

Depending on the product category, the following may be excluded from change-of-mind returns:

• Personal care and hygiene products.
• Products with broken or tampered safety seals, where return is not permitted.
• Customized or personalized products.
• Perishable products.
• Products specifically identified as non-returnable on their product page.
• Products damaged due to improper handling or misuse by the customer after delivery.

These exclusions will not apply where a product is defective, damaged, incorrect, misrepresented, or otherwise subject to a mandatory remedy under applicable law.

6. How to Request a Return

Customers can request a return by contacting StarPlaza through the official support email or customer support number.

Return Request Process:

Step 1 – Submit a Request

Contact our support team with your order number, product details, and reason for requesting a return.

Step 2 – Provide Supporting Information

Submit photographs, videos, or any other relevant information requested for verification.

Step 3 – Request Review

Our team will review the request and determine the appropriate next steps based on the product category and applicable return conditions.

Step 4 – Return Authorization

If the request is approved, the customer will receive return instructions, including pickup or shipping arrangements, as applicable.

Step 5 – Product Inspection

The returned product may be inspected to verify its condition and compliance with the applicable return requirements.

Step 6 – Resolution

After verification, the eligible request will proceed towards a replacement, refund, or other appropriate resolution.

7. Return Pickup and Shipping

Where return pickup service is available, StarPlaza or its designated logistics partner may arrange collection from the customer’s delivery address.

In certain locations or circumstances, customers may be instructed to return the product through an approved courier service.

The applicable return shipping arrangements will be communicated to the customer before the return is initiated.

For products returned due to confirmed damage, manufacturing defects, incorrect delivery, or other issues attributable to the Company or its supply chain, return-related costs will be handled appropriately in accordance with applicable laws.

For eligible change-of-mind returns, return shipping charges, if applicable, will be communicated to the customer before proceeding.

Customers should not send products to our registered office without prior return instructions.

8. Replacement Policy

Replacement may be offered where an eligible product is found to be damaged, defective, incorrect, or otherwise unsuitable under the applicable return conditions.

Replacement is subject to:

• Product availability.
• Verification of the reported issue.
• Applicable product-specific conditions.
• Availability of the same or an appropriate alternative product.

If the original product is unavailable, customers may be offered an appropriate alternative or refund, as applicable and subject to customer agreement where required.

StarPlaza will not charge customers an additional product price merely to correct a confirmed incorrect or defective delivery.

9. Refund Policy

Refunds will be initiated only after the return request has been reviewed and approved, and any required verification or inspection has been completed.

Depending on the circumstances, an approved refund may include:

• The eligible product purchase amount.
• Applicable taxes included in the refundable amount.
• Original shipping charges where refundable under applicable policy or law.
• Other eligible amounts associated with the transaction.

Any non-refundable charges, if applicable, will be communicated transparently and will be subject to applicable legal requirements.

10. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the applicable payment channel.

Expected processing timelines are as follows:

Refund initiation is generally expected within 5–10 business days after final approval, subject to the nature of the transaction and payment provider processing.

The actual credit date may vary depending on the bank, card issuer, wallet provider, or payment service provider.

For Cash on Delivery orders, customers may be asked to provide accurate bank account details or another approved refund destination.

StarPlaza will not ask customers to disclose their UPI PIN, OTP, CVV, or banking passwords to process a refund.

11. Cancellation of Return or Refund Request

Customers who wish to withdraw a return or replacement request may contact our customer support team before the return process is completed.

Once a refund has been initiated or a replacement shipment has been dispatched, cancellation of that request may not be possible.

Any such request will be reviewed based on its current processing status.

12. Order Cancellation and Return Difference

Order cancellation and product returns are separate processes.

A customer requesting cancellation before dispatch will be handled under our Cancellation Policy.

Once an order has been dispatched or delivered, the applicable return conditions will apply.

Customers should refer to our separate Cancellation Policy for detailed information regarding order cancellation and related refunds.

13. Refund Not Received

If a customer has received a refund confirmation but the amount has not been credited within the expected period, they should:

1. Check the original payment account or payment method.
2. Review the bank or payment provider statement.
3. Verify the refund reference number, if provided.
4. Contact their bank or payment service provider if required.
5. Contact StarPlaza customer support with the order number and refund reference details.

Our support team will make reasonable efforts to assist in tracking the refund status.

14. Fraudulent or Misuse of Return Facility

StarPlaza reserves the right to investigate suspected fraudulent return claims, repeated misuse of return facilities, false damage reports, or other suspicious activities.

Where permitted by applicable law, appropriate action may be taken in cases of proven abuse or fraudulent activity.

However, legitimate customer complaints and statutory consumer rights will not be denied merely because a customer has previously requested a return or refund.

15. Customer Responsibilities

Customers are requested to:

• Provide accurate order and contact information.
• Inspect products reasonably upon receipt.
• Report eligible issues within the applicable return period.
• Preserve original packaging and supplied accessories wherever possible.
• Follow the return instructions provided by our support team.
• Ensure returned products are securely packed.
• Provide accurate refund details when required.

16. Policy Modifications

STARPAY TECHNOLOGIES PRIVATE LIMITED reserves the right to revise, modify, or update this Return, Replacement & Refund Policy from time to time.

Any updated version will be published on our website with the revised effective date.

Changes will not override mandatory consumer rights or improperly affect orders already placed where applicable law requires otherwise.

17. Governing Law and Consumer Rights

This policy shall be governed by the applicable laws of India, including relevant consumer protection and e-commerce regulations.

Nothing in this policy is intended to exclude, restrict, or limit any statutory rights or remedies available to customers under applicable law.

In the event of any inconsistency between this policy and applicable mandatory legal provisions, the applicable legal provisions shall prevail.

18. Contact and Customer Support

For return requests, replacement assistance, refund enquiries, or complaints, please contact us through the following official channels:

For faster assistance, customers are advised to mention their Order ID and the subject of their request in all communications.

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