Effective Date: 01 November 2026
Last Updated: 01 November 2026
Website: https://starplaza.in
Brand Name: StarPlaza
Operated By: STARPAY TECHNOLOGIES PRIVATE LIMITED

1. Introduction

At StarPlaza, we aim to provide customers with a transparent and convenient shopping experience.

This Order Cancellation Policy explains the conditions and procedures under which customers may request cancellation of orders placed through our website.

It also describes how cancellations are handled in relation to online payments, payment gateway transactions, Cash on Delivery (COD), order processing, shipment dispatch, and eligible refunds.

This policy applies to all orders placed through https://starplaza.in, subject to applicable consumer protection laws and statutory rights.

2. Customer Order Cancellation

Customers may request cancellation of an order by contacting our customer support team through the official communication channels.

Cancellation requests will be reviewed based on the current order status.

Customers are advised to submit cancellation requests as early as possible, preferably before the order enters the dispatch process.

A cancellation request is not considered successfully completed until the customer receives confirmation or the order status is updated accordingly.

3. Cancellation Before Order Processing

Customers may request cancellation before the order enters the processing or fulfilment stage.

If the order has not been processed or dispatched, StarPlaza will make reasonable efforts to accommodate the cancellation request.

For successfully paid orders, any eligible refund will be initiated according to the applicable Refund Policy.

For COD orders, cancellation may be processed without a payment refund if no amount has been collected.

4. Cancellation After Order Confirmation

Once an order has been confirmed, it may enter the processing, packaging, or fulfilment stage.

Customers may still submit cancellation requests; however, approval will depend on the actual status of the order.

If the order has already been prepared for dispatch or handed over to a courier partner, cancellation may no longer be possible through the standard cancellation process.

In such cases, customers may contact our support team for further assistance.

5. Cancellation After Dispatch

Once an order has been dispatched and handed over to the logistics partner, it may not be possible to stop the shipment immediately.

Customers requesting cancellation after dispatch should contact our support team.

Depending on the shipment status and courier partner’s capabilities, we may attempt to arrange shipment interception or another appropriate resolution.

If cancellation cannot be completed after dispatch, the customer may be guided through the applicable return procedure after delivery, subject to the Return & Refund Policy and applicable law.

Nothing in this section restricts any statutory cancellation or return rights available to customers.

6. Prepaid Order Cancellation

Customers who have completed payment through online payment methods may request cancellation in accordance with this policy.

Available online payment methods may include:

• UPI.
• Debit Cards.
• Credit Cards.
• Net Banking.
• Digital Wallets.

When an eligible prepaid order is successfully cancelled:

1. The cancellation status will be updated in our order management system.
2. The payment transaction will be reviewed.
3. An eligible refund will be initiated through the original payment method, wherever supported.
4. The customer may receive a refund confirmation or reference number.
5. The actual credit timeline will depend on the relevant bank, card issuer, wallet provider, or payment service provider.

7. Payment Gateway and Transaction Status

Online payments made through StarPlaza may be processed by authorized third-party payment gateway providers.

Payment authorization, transaction confirmation, reversal, and refund processing may involve the relevant payment service provider and financial institution.

The following conditions apply:

• A payment initiation does not automatically confirm an order.
• Orders are generally processed after successful payment verification.
• Payment transactions may occasionally remain pending due to technical or banking issues.
• A cancellation request may require payment status verification before a refund is initiated.
• Payment reversals and refunds may be subject to the procedures of the relevant payment service provider.

StarPlaza does not independently control the authorization or settlement decisions of banks, card issuers, UPI applications, or third-party payment providers.

8. Failed or Pending Payment Orders

Sometimes customers may experience unsuccessful or pending payment transactions during checkout.

In such circumstances:

• An order may remain pending until the transaction status is verified.
• A failed transaction may not result in a confirmed order.
• If an amount has been debited but the order is not confirmed, the customer should contact our support team.
• The transaction may be verified with the payment gateway or relevant financial institution.
• Any eligible refund or reversal will be handled according to the applicable payment provider procedures.

Customers are advised not to make repeated payments without checking the previous transaction status.

9. Duplicate Order Cancellation

Customers may accidentally place multiple orders for the same product due to repeated checkout attempts, technical interruptions, or other reasons.

If duplicate orders are identified, customers should immediately contact our support team and provide the relevant order numbers.

After verification:

• An eligible duplicate order may be cancelled.
• If payment has been received for the duplicate order, an eligible refund will be initiated.
• If the duplicate order has already been dispatched, the applicable return or shipment resolution process may apply.

All duplicate transaction claims will be reviewed based on available order and payment records.

10. Cash on Delivery (COD) Cancellation

Customers selecting Cash on Delivery may request cancellation before dispatch, subject to order status and applicable conditions.

The following points apply:

• COD orders may be subject to confirmation through telephone, SMS, or other verification methods.
• Customers should provide accurate contact and delivery information.
• Once the shipment is dispatched, cancellation may depend on courier partner capabilities.
• Repeated refusal of confirmed orders or misuse of COD facilities may lead to additional order verification or restrictions, where legally permissible.

If a COD order is cancelled before delivery and no payment has been collected, no payment refund is required.

11. Company-Initiated Order Cancellation

StarPlaza may cancel an order in certain legitimate circumstances, including:

• Product unavailability.
• Incorrect product pricing or listing errors.
• Suspected fraudulent transactions.
• Payment verification failure.
• Incomplete or inaccurate customer information.
• Delivery service unavailability.
• Technical or operational issues.
• Legal or regulatory restrictions.

Where an order has been successfully paid and is subsequently cancelled by the Company, any eligible amount collected will be refunded in accordance with applicable law and our Refund Policy.

Customers will be informed of the cancellation and relevant next steps through available communication channels.

12. Refund Processing After Cancellation

Once an eligible cancellation is approved, the applicable refund process will begin.

Refunds will generally be processed through the original payment method, where supported.

The refund amount will depend on the actual amount paid, the order status, and the applicable refund conditions.

13. Refund Timeline

After an eligible cancellation is approved, StarPlaza generally aims to initiate the refund within 5–10 business days.

However, the actual time required for the amount to appear in the customer’s account may vary depending on:

• Bank processing time.
• Payment gateway procedures.
• Card issuer processing.
• UPI or wallet provider systems.
• Financial institution policies.

The refund initiation date and actual credit date may differ.

Customers may contact our support team if an approved refund has not been credited within the expected period.

14. Cancellation Charges

StarPlaza does not intend to impose arbitrary cancellation charges on customers.

Any cancellation-related charge, where legally permissible, will be disclosed clearly before the customer confirms the relevant transaction or service.

No undisclosed cancellation fee will be deducted from an eligible refund.

Charges imposed by banks or independent payment service providers, if any, will be governed by their respective terms and applicable laws.

15. Order Modification Requests

Customers who wish to modify an order after placing it should contact our customer support team as soon as possible.

Depending on the processing status, the following changes may be considered:

• Delivery Address.
• Contact Number.
• Product Quantity.
• Product Selection.
• Other Order Details.

Order modifications may not be possible once the order has been packed or dispatched.

If an order cannot be modified, the customer may request cancellation where eligible and place a new order.

16. Customer Responsibilities

Customers are requested to:

• Provide accurate order and contact information.
• Review product details before completing checkout.
• Verify payment status before retrying a transaction.
• Submit cancellation requests promptly.
• Provide valid order identification details.
• Cooperate with payment verification where necessary.
• Follow the applicable return and refund procedures.

Customers should use only official StarPlaza communication channels for cancellation and refund requests.

17. Fraud Prevention and Unauthorized Cancellation Requests

StarPlaza may verify cancellation requests to prevent fraudulent activities and unauthorized changes to customer orders.

Cancellation requests may require additional verification where:

• The request originates from an unverified communication channel.
• The payment transaction appears suspicious.
• The account shows unusual activity.
• There is a dispute regarding the ownership of the order.

The Company will take reasonable steps to protect customer accounts and transaction information while processing cancellation requests.

18. Relationship with Other Website Policies

This Cancellation Policy should be read together with the following policies available on our website:

• Privacy Policy.
• Return, Replacement & Refund Policy.
• Shipping & Delivery Policy.
• Terms & Conditions.

In case of any inconsistency, applicable mandatory laws and statutory consumer rights shall prevail.

19. Policy Modifications

STARPAY TECHNOLOGIES PRIVATE LIMITED reserves the right to update or modify this Order Cancellation Policy from time to time.

Any revised version will be published on our website with the updated effective date.

Changes will be implemented subject to applicable legal requirements and will not improperly override rights already available to customers.

20. Governing Law

This policy shall be governed by the applicable laws of India, including relevant consumer protection and e-commerce regulations.

Any disputes relating to cancellation requests, payments, or refunds shall be addressed in accordance with applicable Indian laws and the jurisdiction of competent authorities.

21. Contact and Customer Support

For order cancellation requests, payment-related enquiries, duplicate transactions, refund assistance, or other concerns, customers may contact us through the following official channels:

Customers are advised to mention their Order ID and payment transaction reference, wherever applicable, to help us resolve their requests efficiently.

© 2026 STARPAY TECHNOLOGIES PRIVATE LIMITED. All Rights Reserved.