Effective Date: 01 November 2026
Last Updated: 01 November 2026
Website: https://starplaza.in
Brand Name: StarPlaza
Operated By: STARPAY TECHNOLOGIES PRIVATE LIMITED

1. Introduction

At StarPlaza, we are committed to providing customers with a convenient, reliable, and transparent order delivery experience.

This Shipping & Delivery Policy explains how orders are processed, dispatched, shipped, tracked, and delivered when customers purchase products through our website.

We work with third-party logistics companies, courier partners, and delivery service providers to ensure that products reach customers safely and within the estimated delivery period.

This policy also explains the relationship between order confirmation, online payment verification, payment gateway processing, and shipment initiation.

2. Order Processing and Confirmation

Every order placed on StarPlaza goes through an order verification and processing procedure.

The general process includes:

1. Customer selects products and proceeds to checkout.
2. Customer provides the required billing and shipping information.
3. Customer selects an available payment method.
4. Online payment is verified through the applicable payment gateway or service provider.
5. Cash on Delivery orders undergo applicable order verification.
6. Once the order is confirmed, it is forwarded for processing and packaging.
7. The order is handed over to the designated courier or logistics partner.

Order confirmation may be communicated through email, SMS, or other available communication channels.

An order may be subject to verification before dispatch to prevent unauthorized, duplicate, or fraudulent transactions.

3. Shipping and Delivery Timeline

StarPlaza generally aims to deliver orders within 7–15 days from the date of successful order confirmation.

The actual delivery time may vary depending on:

• Customer delivery location.
• Product availability.
• Warehouse processing time.
• Courier partner operations.
• Transportation and logistics conditions.
• Weather conditions and unforeseen circumstances.
• Remote or non-serviceable delivery locations.

The estimated delivery period displayed during checkout or communicated with the order may vary depending on the destination and product.

Important: StarPlaza does not currently offer guaranteed same-day delivery.

4. Shipping Charges and Free Shipping

StarPlaza provides free shipping on eligible orders with a total order value of ₹499 or above.

The following conditions apply:

• Orders of ₹499 or above qualify for free standard shipping.
• Orders below ₹499 may attract applicable shipping charges.
• Shipping charges, where applicable, will be displayed during checkout before the customer completes the order.
• Any applicable shipping charges will be included in the final order amount.
• Promotional shipping offers may be introduced or modified from time to time.

The final payable amount will be displayed before payment confirmation.

5. Available Payment Methods

StarPlaza provides customers with multiple payment options through available payment facilities.

Supported payment methods may include:

• UPI Payments
• Debit Cards
• Credit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (COD)

Online payment transactions may be facilitated through authorized third-party payment gateway providers.

The availability of a particular payment method may depend on the payment provider, bank, transaction eligibility, and technical availability.

6. Payment Verification and Order Dispatch

For prepaid orders, shipment processing will generally begin after successful payment confirmation.

Payment confirmation may be received through the integrated payment gateway or the relevant payment service provider.

The following conditions apply:

• A payment initiated by the customer does not automatically mean that the order has been confirmed.
• Orders will generally be processed after the payment status is successfully verified.
• Orders with pending or unsuccessful payment status may remain on hold.
• In case of payment verification delays, shipment processing may be delayed.
• StarPlaza may contact the customer for additional order verification where necessary.

Customers should avoid making a second payment for the same order until the first transaction status has been checked.

7. Payment Failure and Order Status

Sometimes an online payment may fail, remain pending, or show an unsuccessful status due to bank, network, payment gateway, or technical issues.

In such situations:

• Customers should check their order status before retrying payment.
• A failed payment does not necessarily mean that the amount has been permanently deducted.
• If an amount is debited but the order is not confirmed, the transaction may require reconciliation with the payment provider.
• Customers may contact StarPlaza support with the Order ID and available transaction reference number.
• Any eligible refund will be handled through the applicable payment provider and refund process.

StarPlaza will make reasonable efforts to assist customers in resolving payment-related order issues.

8. Duplicate Payment and Transaction Reconciliation

In certain cases, customers may accidentally initiate multiple payments for a single order due to network interruptions, repeated checkout attempts, or payment processing delays.

Where a duplicate payment is reported:

1. The customer should contact our support team.
2. The customer should provide the Order ID and relevant transaction reference numbers.
3. The transaction details may be verified with the payment gateway or relevant financial institution.
4. Once a duplicate successful payment is confirmed, the excess amount will be processed for an eligible refund.

Refund processing will follow the applicable Refund Policy and payment provider procedures.

9. Cash on Delivery (COD)

Customers may be able to select Cash on Delivery for eligible orders, subject to serviceability and order verification.

The following conditions may apply:

• COD availability depends on the customer’s delivery location.
• Certain products or order values may not qualify for COD.
• Customers should provide an accurate and reachable mobile number.
• The customer should keep the required payment amount ready at the time of delivery.
• Delivery partners may request payment before handing over the shipment.

If a customer refuses delivery or is unavailable at the delivery address, the courier partner may make additional delivery attempts according to its operational procedures.

10. Order Tracking and Shipment Updates

Once an order has been dispatched, StarPlaza may provide shipment tracking details through available communication channels.

Customers may receive:

• Order Dispatch Confirmation.
• Courier Partner Details.
• Tracking Number or Tracking Link.
• Shipment Movement Updates.
• Out-for-Delivery Notifications.
• Delivery Confirmation.

Tracking information may take some time to become active after the courier partner receives the shipment.

Customers can use the provided tracking details to check the latest shipment status.

11. Delivery Attempts and Customer Availability

Customers are requested to ensure that someone is available at the registered delivery address to receive the shipment.

Customers should also ensure that their contact number and delivery address are accurate.

If delivery is unsuccessful due to customer unavailability, an incorrect address, or inability to contact the recipient, the courier partner may attempt delivery again according to its operational procedures.

If the shipment is returned to the seller due to repeated unsuccessful delivery attempts, our support team may contact the customer to determine the appropriate next steps.

12. Incorrect Address and Delivery Information

Customers are responsible for providing accurate shipping information at checkout.

This includes:

• Full Name.
• Complete Delivery Address.
• City and State.
• PIN Code.
• Active Mobile Number.

If a customer identifies an error in the delivery address, they should contact our support team as soon as possible.

Address changes may not be possible after the order has been dispatched or handed over to the courier partner.

Any request to modify delivery information will depend on the shipment’s current status and courier partner capabilities.

13. Damaged, Tampered or Missing Shipments

If a customer receives a visibly damaged, tampered, incomplete, or incorrect shipment, they are advised to contact StarPlaza customer support promptly.

Customers may be requested to provide:

• Order ID.
• Photographs of the outer packaging.
• Photographs of the product.
• Unboxing video, where available.
• Description of the reported issue.

We will review the complaint and coordinate with the relevant logistics partner or supplier to determine an appropriate resolution.

Eligible cases may be handled under our Return, Replacement & Refund Policy and applicable consumer protection laws.

The absence of an unboxing video will not automatically eliminate a customer’s statutory rights.

14. Delayed or Lost Shipments

Although we make reasonable efforts to deliver orders within the estimated timeline, unforeseen circumstances may occasionally cause delays.

These may include:

• Courier network disruptions.
• Weather conditions.
• Transportation delays.
• Public holidays.
• Remote location restrictions.
• Operational or technical issues.
• Other circumstances beyond our reasonable control.

If an order appears delayed or lost, customers may contact our support team with the relevant order details.

We will coordinate with the courier partner to investigate the shipment status and provide an appropriate update or resolution.

15. Delivery Confirmation

A shipment may be marked as delivered based on the delivery confirmation received from the courier partner.

If a customer believes an order has been incorrectly marked as delivered or has not actually been received, they should notify our customer support team promptly.

We may investigate the matter using available courier records, delivery confirmation details, and other relevant information.

Appropriate action will be taken based on the investigation and applicable legal requirements.

16. International Shipping

International shipping availability, if introduced, will be subject to separate shipping arrangements, service availability, customs requirements, and applicable laws.

Any international shipping charges, taxes, duties, or additional fees will be communicated to customers wherever applicable before order confirmation.

Unless expressly offered on the website, international delivery should not be considered available for every product or destination.

17. Shipping and Refund Relationship

Shipping and payment transactions are separate operational processes, although they are connected during order fulfilment.

The following principles apply:

• Prepaid orders are generally dispatched after successful payment confirmation.
• Failed or pending transactions may delay order processing.
• Eligible cancelled orders will be handled under the Cancellation Policy.
• Eligible returned products will be handled under the Return & Refund Policy.
• Refunds for successful online payments will generally be initiated through the original payment method, where supported.
• COD refunds will be processed through an approved refund method after verification.

Shipping charges and their refund eligibility will be determined in accordance with the applicable policy and consumer protection laws.

18. Force Majeure and Unforeseen Events

StarPlaza shall not be held responsible for delivery delays caused by events beyond its reasonable control, including natural disasters, floods, strikes, transportation disruptions, government restrictions, public emergencies, or other unforeseen circumstances.

We will make reasonable efforts to coordinate with logistics partners and communicate significant delivery-related updates to affected customers.

Nothing in this section shall exclude any mandatory consumer rights or legal obligations.

19. Policy Updates

STARPAY TECHNOLOGIES PRIVATE LIMITED reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the revised effective date.

Customers are encouraged to review this policy periodically for the latest information.

20. Contact and Customer Support

For shipping-related enquiries, delivery complaints, tracking assistance, payment verification, or shipment-related concerns, customers may contact us through the following official channels:

For faster assistance, customers are requested to mention their Order ID and payment transaction reference, wherever applicable.

© 2026 STARPAY TECHNOLOGIES PRIVATE LIMITED. All Rights Reserved.