Effective Date: 01 November 2026
Last Updated: 01 November 2026
Website: https://starplaza.in
Brand Name: StarPlaza
Legal Entity: STARPAY TECHNOLOGIES PRIVATE LIMITED

1. Introduction

Welcome to StarPlaza, an online shopping platform owned and operated by STARPAY TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

We are committed to maintaining the privacy, confidentiality, and security of the personal information of our customers and website visitors.

This Privacy Policy describes how we collect, receive, use, process, store, disclose, and protect personal information when you access our website, register an account, browse products, place orders, make payments, or communicate with our customer support team.

By accessing or using StarPlaza, you acknowledge that you have read and understood this Privacy Policy and that your personal information will be handled in accordance with applicable laws and the terms described herein.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors browsing our website.
• Registered customers and account holders.
• Customers placing orders through StarPlaza.
• Individuals contacting our customer support team.
• Users participating in promotional activities and offers.
• Individuals interacting with our digital services and communication channels.

This policy applies to information collected through our website, customer interactions, electronic communications, and other channels operated by the Company.

3. Personal Information We Collect

Depending on your interaction with our platform, we may collect the following categories of information.

3.1 Personal Identification Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping or Delivery Address
• City, State, and PIN Code

3.2 Account and Registration Information

When you create an account or use our services, we may collect:

• Account Username
• Login Credentials
• Account Preferences
• Saved Addresses
• Order and Purchase History
• Customer Service Interaction Records

3.3 Order and Transaction Information

To process and fulfil customer orders, we may collect and maintain:

• Order Identification Number
• Product Details
• Order Date and Time
• Order Value
• Payment Status
• Shipping and Delivery Status
• Return and Refund Records
• Related Transaction References

3.4 Payment Information

StarPlaza may offer various payment methods, including:

• UPI Payments
• Debit Cards
• Credit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (COD)

Online payments may be handled by authorized third-party payment gateways and financial service providers.

Payment credentials, including card details and banking information, are generally processed directly by the respective payment service providers. We do not intend to store complete card numbers, CVV numbers, UPI PINs, or internet banking passwords on our own servers.

3.5 Technical and Device Information

When you access our website, certain technical information may be collected automatically, including:

• IP Address
• Browser Type and Version
• Device Type
• Operating System
• Access Date and Time
• Website Navigation Activity
• Referral Sources
• Website Performance and Diagnostic Information

3.6 Communication Information

When you contact us through email, telephone, contact forms, or other support channels, we may collect your communication details, queries, feedback, complaints, and related correspondence.

4. How We Collect Information

We collect information through different methods, including:

Directly from Customers: When you register, place an order, submit a form, provide delivery details, or contact our support team.

Automatically: Through cookies, server logs, analytics technologies, and similar tools when you browse or interact with our website.

Through Service Providers: From payment gateways, courier companies, logistics partners, and other authorized service providers where relevant to your transaction or services.

Through Promotional Activities: When you voluntarily participate in offers, campaigns, surveys, or other promotional activities.

5. Purpose of Collecting and Using Personal Information

We collect and use customer information only for legitimate business and operational purposes, subject to applicable legal requirements.

These purposes include:

1. Account creation, registration, and management.
2. Processing and confirming customer orders.
3. Verifying payments and transaction status.
4. Arranging product packaging, dispatch, and delivery.
5. Providing order tracking and delivery updates.
6. Processing eligible returns, replacements, cancellations, and refunds.
7. Responding to customer queries, requests, and complaints.
8. Preventing fraudulent orders, unauthorized transactions, and misuse of our platform.
9. Improving website functionality, product offerings, and customer experience.
10. Communicating important service notifications and policy updates.
11. Providing promotional offers and marketing communications where legally permitted.
12. Maintaining business records and fulfilling statutory, tax, accounting, and regulatory obligations.

6. Payment Processing and Transaction Security

StarPlaza may use third-party payment gateway providers and authorized financial service partners to facilitate online payments.

When a customer selects an online payment method:

• The customer may be redirected to or interact with a third-party payment interface.
• Payment authentication and processing may be performed by the respective provider.
• Transaction status and necessary reference details may be shared with StarPlaza for order confirmation and reconciliation.
• Refunds, where applicable, may be processed through the relevant payment service provider.

StarPlaza does not request customers to disclose their UPI PIN, OTP, CVV, card PIN, or internet banking password through telephone calls, emails, or informal messages.

Customers should use only the authorized payment interfaces available during checkout.

7. Sharing and Disclosure of Information

We do not sell customers’ personal information to third parties for their independent commercial use.

However, we may share necessary information with the following categories of service providers and other parties where required for legitimate business operations or legal compliance.

7.1 Payment Gateway and Financial Service Providers

Relevant transaction information may be shared to facilitate payments, verify payment status, process refunds, and prevent fraudulent activities.

7.2 Logistics and Courier Partners

Customer name, contact number, delivery address, and relevant order details may be shared with courier and logistics companies for shipment, delivery, and return management.

7.3 Technology and IT Service Providers

We may engage hosting providers, website maintenance companies, cloud service providers, security service providers, and technical support vendors to maintain and operate our platform.

7.4 Customer Support and Operational Partners

Necessary information may be shared with authorized service providers assisting us with customer support, order management, and related business operations.

7.5 Legal and Government Authorities

We may disclose information to courts, regulatory authorities, government departments, law enforcement agencies, or other authorized entities when required by applicable laws, legal proceedings, or valid official requests.

7.6 Business Transfers

In the event of a merger, restructuring, acquisition, business transfer, or sale of business assets, relevant information may be transferred subject to applicable legal requirements and appropriate safeguards.

8. Cookies and Similar Technologies

StarPlaza may use cookies and similar technologies to enhance website functionality and improve the browsing experience.

Cookies may be used for:

• Remembering customer preferences.
• Maintaining login sessions.
• Managing shopping cart information.
• Understanding website traffic and visitor behaviour.
• Improving website performance.
• Identifying technical errors and security issues.
• Supporting relevant advertising and marketing activities, where enabled.

Customers may manage or disable cookies through their browser settings. Certain website features may not function properly if essential cookies are disabled.

Where required, we will seek appropriate consent before using non-essential cookies or similar tracking technologies.

9. Data Storage and Retention

We retain personal information only for the period reasonably necessary to fulfil the purposes for which it was collected, including:

• Processing and completing orders.
• Maintaining purchase and transaction records.
• Managing returns, refunds, and customer complaints.
• Preventing fraud and resolving disputes.
• Meeting applicable tax, accounting, and legal obligations.

When personal information is no longer required for its original purpose or any applicable legal requirement, we will take reasonable steps to delete or securely dispose of it, or anonymize it where appropriate.

Certain information may be retained for longer periods where required by law or necessary to establish, exercise, or defend legal claims.

10. Data Security and Protection

STARPAY TECHNOLOGIES PRIVATE LIMITED takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, and misuse.

Depending on the nature of information and operational requirements, these measures may include:

• Access restrictions and authorization controls.
• Secure website and server configurations.
• Encryption or other appropriate security protections.
• Monitoring for suspicious activities.
• Secure handling of customer and transaction information.
• Appropriate confidentiality obligations for authorized personnel and service providers.

Although we make reasonable efforts to protect information, no electronic storage system or internet transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and promptly notifying us of any suspected unauthorized access.

11. Third-Party Links and External Services

Our website may contain links, integrations, or references to third-party websites and services, including payment providers and logistics platforms.

These external services may operate under their own privacy policies and terms of use.

StarPlaza does not control the independent privacy practices of such third parties. Customers are encouraged to review the relevant policies before sharing personal information with external platforms.

12. Customer Rights and Privacy Choices

Subject to applicable data protection laws, customers may have certain rights concerning their personal information, including:

• The right to request information about the personal data being processed.
• The right to request correction or updating of inaccurate information.
• The right to request erasure of personal information where legally permissible.
• The right to withdraw consent where processing is based on consent.
• The right to raise grievances concerning the processing of personal information.
• The right to nominate another individual to exercise applicable rights in the event of death or incapacity, where provided under applicable law.

Requests will be reviewed and handled in accordance with applicable legal requirements.

To exercise these rights, customers may contact us using the details provided in the Contact and Grievance Redressal section of this policy.

13. Marketing and Promotional Communications

We may communicate information about new products, special offers, discounts, promotional campaigns, and other relevant updates through email, SMS, telephone, or other permitted communication channels.

Such communications will be sent in accordance with applicable consent and communication requirements.

Customers may opt out of promotional communications by using available unsubscribe facilities or contacting our customer support team.

Please note that essential transactional communications, including order confirmations, payment notifications, delivery updates, and refund information, may continue even if promotional communications are discontinued.

14. Children’s Privacy

Our website is intended for use by individuals who are legally capable of entering into applicable transactions.

We do not knowingly collect or process children’s personal data in violation of applicable laws.

Where applicable, processing of children’s personal data will be subject to legally required parental or guardian consent and other safeguards prescribed under relevant data protection laws.

We will take appropriate steps if we become aware that children’s personal information has been collected or processed contrary to applicable legal requirements.

15. International Data Transfers

Certain service providers or technology infrastructure used by our platform may process or store information in locations outside India.

Where personal information is transferred outside India, such transfers will be subject to applicable Indian data protection laws, government restrictions, and other relevant legal requirements.

We will take reasonable steps to ensure appropriate protection of personal information in connection with such transfers.

16. Data Breach and Security Incidents

In the event of a personal data breach, we will take appropriate steps to investigate, contain, and address the incident.

Where required by applicable law, we will notify the relevant authorities and affected individuals in accordance with the prescribed procedures and timelines.

We will also take reasonable measures to prevent or minimize the impact of such incidents.

17. Withdrawal of Consent

Where we process personal information based on consent, customers may withdraw their consent by contacting us through our official communication channels or using any available consent management facility.

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services, process orders, or maintain an account where the relevant information is necessary for those purposes.

We may continue processing or retaining certain information where permitted or required under applicable laws.

18. Grievance Redressal

If you have any questions, concerns, complaints, or requests relating to the collection, use, storage, or processing of your personal information, you may contact our grievance support team.

We will review and address privacy-related grievances within the time prescribed under applicable laws.

For privacy-related requests, please mention “Privacy Concern” in the subject line of your email.

19. Changes to This Privacy Policy

STARPAY TECHNOLOGIES PRIVATE LIMITED reserves the right to modify, update, or revise this Privacy Policy from time to time to reflect changes in our business operations, technology, services, or applicable legal requirements.

Any updated version will be published on this page along with the revised effective date.

Customers are encouraged to review this page periodically to remain informed about our privacy practices.

Continued use of the website after publication of changes will be subject to applicable legal requirements concerning notice and consent.

20. Contact Information

For any questions, privacy-related requests, complaints, or concerns regarding this Privacy Policy, please contact us:

© 2026 STARPAY TECHNOLOGIES PRIVATE LIMITED. All Rights Reserved.