Shipping & Return Policy

1. Scope

This Shipping & Return Policy applies to eligible purchases made through https://starplaza.in. Product-specific conditions displayed on a product or checkout page form part of this policy.

2. Order processing

Orders are processed after successful order confirmation. Processing usually begins within one to three business days, subject to stock, payment verification, address verification, holidays and operational conditions.

We may contact the customer when additional address, payment or order verification is required.

3. Shipping and delivery

• Delivery estimates are indicative and are not guaranteed unless specifically stated.
• Delivery time can vary based on destination, product location, courier availability, weather, public holidays and other conditions outside our reasonable control.
• Customers must provide a complete and accurate address, pincode and reachable mobile number.
• Additional delivery charges, when applicable, will be displayed before order confirmation.
• We currently deliver only to serviceable locations identified by our logistics partners.

4. Delivery attempts

The delivery partner may contact the customer to complete delivery. If delivery cannot be completed because of an incorrect address, unreachable customer, refusal to accept or repeated failed attempts, the order may be returned to origin.

Shipping or handling charges may not be refundable where delivery failed because of customer-provided information or customer refusal, except where required by applicable law.

5. Order cancellation

A customer may request cancellation before an order is dispatched. Cancellation is subject to the current processing status and may not be available after packing or dispatch.

We may cancel an order because of stock unavailability, pricing or listing error, payment failure, suspected fraud, address issue or other operational reasons. Any eligible amount received for a cancelled order will be refunded.

6. Return eligibility

Unless a product page states otherwise, an eligible return request should be raised within 7 days from recorded delivery.

A returned product should generally be:

• Unused, unworn, unwashed and undamaged.
• Returned with original packaging, labels and tags.
• Returned with accessories, manuals and complimentary items.
• Supported by the original order or invoice details.
• Securely packed for reverse pickup.

7. Non-returnable products

The following categories may be non-returnable for hygiene, safety, customisation or other legitimate reasons:

• Used, altered, washed or damaged products.
• Products without original labels, packaging or accessories.
• Innerwear, lingerie, swimwear and personal hygiene products.
• Opened cosmetics, grooming or beauty products.
• Customised, personalised or made-to-order products.
• Perishable, consumable or time-sensitive products.
• Gift cards and downloadable or digitally delivered products.
• Products marked “non-returnable” before purchase.

8. Damaged, defective or incorrect products

A customer receiving a damaged, defective, incomplete or incorrect product should contact support as soon as reasonably possible. Supporting photographs, videos, packaging images and product labels may be requested.

After verification, we may arrange replacement, return, repair or refund depending on product availability and the nature of the issue.

9. Return inspection

Returned products may be inspected after receipt. A refund or replacement can be declined where the item does not meet the return conditions, has been used or damaged after delivery, or a materially different item was returned.

10. Refunds

Approved refunds are normally initiated to the original payment method. Cash-on-delivery refunds may require verified bank or other supported payout details.

After initiation, a refund may take 5–10 business days to appear, depending on the bank, payment provider and method used.

11. Exchange

Direct exchange is available only where explicitly offered. Otherwise, the customer may return an eligible item and place a new order for the preferred size, colour or product.

12. Contact