How can we help?
Orders
View order details, check the latest order status or contact us about an order-related concern.
Delivery
Find delivery estimates, shipment information and guidance for delayed or unsuccessful delivery attempts.
Returns
Review product eligibility, return conditions and expected refund processing timelines.
Common questions
How do I track my order?
Sign in to your account and open your order history. Select the relevant order to view its latest recorded status.
Can I change an order after placing it?
Changes may not be possible once processing has started. Contact support immediately with your order number. A modification is not guaranteed.
How do I cancel an order?
Eligible orders may be cancelled before dispatch. Once dispatched, cancellation may no longer be available and the return policy may apply after delivery.
My payment was deducted but the order was not confirmed.
Wait for the payment provider and bank to complete reconciliation. Do not make repeated payments immediately. Contact support with the payment reference if the order remains unconfirmed.
I received a damaged or incorrect product.
Contact support promptly with the order number, product photographs, packaging images and a description of the issue.
Contact customer support
Email: support@starplaza.in
Phone: 011-42411600
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST