Privacy Policy

1. Introduction

This Privacy Policy explains how Starpay Technologies Pvt Ltd, operating Star Plaza, handles personal information when you use our website, account, checkout, customer-support and related services.

2. Information we may collect

Information you provide

• Name, email address and mobile number.
• Login and account information.
• Billing and delivery addresses.
• Order, return, refund and support details.
• Reviews, feedback and communications.
• Payment-related references received from payment-service providers.

Information collected automatically

• IP address, browser, device and operating-system details.
• Website activity, pages viewed and referral information.
• Cookies, session identifiers and security logs.
• Approximate location derived from IP or delivery information.

3. Why we use information

Information may be used to:

• Create and manage customer accounts.
• Process orders, payments, deliveries, returns and refunds.
• Provide customer support and grievance resolution.
• Prevent fraud, misuse and security incidents.
• Improve products, website performance and user experience.
• Send service-related messages and order updates.
• Send permitted marketing messages where appropriate choices or consent have been provided.
• Meet legal, tax, accounting and regulatory obligations.

4. Cookies

We may use cookies and similar technologies for login sessions, shopping carts, preferences, analytics, security and service performance.

Blocking essential cookies may prevent login, cart or checkout functions from working correctly.

5. Sharing of information

Information may be shared with:

• Payment-service providers and banks.
• Courier, logistics and fulfilment partners.
• Technology, hosting, communication and analytics providers.
• Professional advisers and auditors.
• Government, regulators, courts or law-enforcement bodies where required or lawfully requested.
• A successor entity in a merger, restructuring or transfer, subject to lawful safeguards.

We do not intend to sell personal information merely for unrelated third-party advertising.

6. Payment information

Card, banking and UPI transactions may be handled directly by authorised payment providers. We may receive transaction status, payment reference and limited method information needed for order reconciliation.

7. Data retention

Information is retained for as long as reasonably required for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, legal compliance and dispute resolution.

Retention periods may differ depending on the type of information and applicable requirements.

8. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. However, no internet transmission or storage system is completely risk-free.

Customers should use a strong password, keep credentials private and notify us if unauthorised access is suspected.

9. Your choices and requests

Subject to applicable law and verification, you may request access, correction, updating or deletion of eligible personal information, or raise a grievance about its processing.

Some information may need to be retained for legal obligations, fraud prevention, accounting, legitimate disputes or completion of requested services.

10. Marketing communication

You may opt out of non-essential marketing communications using an unsubscribe mechanism or by contacting us. Essential order, account, security and policy communications may still be sent.

11. Children

Our services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement where required.

12. External links

External websites and services have their own privacy practices. This policy does not control independent third-party websites.

13. Policy updates

We may update this policy to reflect operational, legal, technology or service changes. Material updates will be published on this page with a revised date.

14. Grievance and privacy contact